Maintenance Support Officer

Maintenance Support Officer

Provide high-quality customer service and administrative support within a fast-paced Maintenance Response Centre environment.

The Opportunity

A State Government Department is seeking a motivated and resilient Maintenance Support Officer to join their Maintenance Response Centre for the North Queensland Region on a temporary basis. This role is critical in supporting maintenance service delivery through frontline call handling, accurate administration, and high-quality customer service.

Working in a fast-paced, KPI-driven environment, you will respond to incoming enquiries, manage service requests, and ensure information is accurately recorded and actioned. This is an excellent opportunity for a professional who thrives under pressure, can think outside the box, and enjoys working as part of a collaborative team.

What’s On Offer

• Temporary role with a State Government Department
• Great hourly rate
• Townsville based role
• Fast-paced, high-volume work environment
• Opportunity to develop experience within a Maintenance Response Centre

About the Role

Key responsibilities include:
• Answering incoming calls and responding to maintenance-related enquiries
• Providing efficient, high-quality customer service to customers and stakeholders
• Accurately recording, updating, and managing information in relevant systems
• Compiling documentation and reports with a high level of accuracy
• Working within a KPI-driven environment with performance monitoring mechanisms
• Demonstrating strong interpersonal skills, including negotiation, de-escalation, and dispute resolution
• Effectively undertaking general administrative duties as required
• Supporting maintenance service delivery within the Maintenance Response Centre

About You

You are a proactive and organised administration professional who remains calm under pressure and delivers excellent service in fast-paced environments.

You will bring:
• Moderate experience in Microsoft Word and Excel (essential)
• Strong general office administration skills, including Outlook
• Excellent time management and organisational skills
• High attention to detail and accuracy
• Ability to work effectively in a fast-paced environment and think outside the box
• Ability to operate under pressure and manage stressful situations
• Capability to work independently with on-the-job training
• Strong communication and customer service skills
• Maintenance knowledge or exposure (advantageous)

To Apply

Applications in Word format should be submitted by clicking the ‘Apply’ button below.
For a confidential discussion, please contact Brendon on 07 4034 5000.

About Us

With Head Office in Cairns and offices in Townsville and Brisbane, we specialise in professional, administration, engineering, and industrial recruitment. We provide permanent and temporary staffing solutions across commercial and government sectors.

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